great lakes student loan latest news about
Great Lakes client Service and the great lakes student loan way to Submit a criticism.
If you would like to file a criticism concerning Great Lakes, explore these websites to report drawback|a difficulty} or problem you have got with the servicer.
FSA Feedback System: you’ll use this federal student aid feedback system to file a criticism concerning your expertise with the scholar loan servicer. you need to describe the difficulty you’re having and the way you’d am passionate about it to be great lakes student loan resolved, and fix any relevant documents. The Federal Student Aid workplace can respond as quickly as doable to your report.
Consumer monetary Protection Bureau (CFPB): you’ll conjointly submit a criticism with the CFPB, another government web site, wherever ninety seven of customers receive a timely response to their issue. To file a criticism, the web site can raise a great lakes student loan number of inquiries to reason the matter you’re having then features a section wherever you’ll describe what happened with the servicer.
Better Business Bureau (BBB): the higher Business Bureau works to resolve problems customers area unit having with businesses. you’ll file a criticism with them, within which you need to embrace your name, address and email with details concerning the problems you’re having. The BBB can forward your report back to the business and can raise a response inside fourteen days. If the corporate does not respond, they’ll send another request.
If you have got a selected issue that may be self-addressed by Great Lakes or want facilitate along with your student loan payments, you’ll contact the servicer by phone, email, mail or great lakes student loan through their social media accounts. nice Lakes’ social accounts area unit an excellent thanks to receive general info, as their Facebook page features a one-hour time interval. the corporate conjointly features a information center with a reimbursement planner to search out the simplest reimbursement possibility for your budget and answers to the foremost common queries they receive.
Common issues With great lakes student loan
In comparison to different loan servicers, Great Lakes does not have several complaints on file with the CFPB. In our study, we tend to found that the servicer received solely 310 complaints between March 2017 and March 2018, compared to Navient’s three,599 complaints, associate degreed Great Lakes has an A+ rating with the higher Business Bureau. Even so, the servicer has received 3 main complaints that clearly several borrowers have problems with. a number of the key complaints of Great Lakes include:
Trouble with however payments area unit being handled: Most recipient complaints got to do with payment issues, together with misallocation of payments, false news currently payments and issues creating further payments. in step with the CFPB, all problems were resolved with a timely response. however once operating with any servicer, it is important to stay track of your payments monthly notwithstanding you sign in for autopay.
Receiving dangerous info concerning loan: Another common criticism is that borrowers area unit receiving cant concerning their loans, particularly once borrowers have tried to file for deferral and forbearance. Again, keeping track of your payments and requests area unit vital, particularly after you try to prevent payments. it’s best to great lakes student loan contact the servicer as shortly as doable after you area unit having problems along with your account.
Can’t get different versatile choices for repaying loan: Borrowers area unit either having a tough time dynamic reimbursement set ups with Great Lakes or the corporate hasn’t switched its reimbursement plan properly. the simplest thanks to modify this is often to document the method of switch reimbursement plans, together with the date you filed for switch and received confirmation. Then, you ought to great lakes student loan contact Great Lakes thereupon info to induce everything sorted out quickly.